Privacy Policy

Este Aesthetic Hospital Limited
Trading as Este Medical Group

1. Introduction

Este Aesthetic Hospital Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in accordance with UAE Federal Decree Law No. 45 of 2021 on Personal Data Protection.

2. Information We Collect

We may collect and store the following data:

• Full name, contact details, date of birth
• Medical history and treatment-related health information
• Appointment history and clinical photos (with consent)
• Payment and billing information
• Any communication records related to your enquiries or care

3. How We Use Your Information

We use your information to:

• Deliver safe and effective treatment
• Communicate appointment reminders, follow-up care, or test results
• Process payments and issue invoices or receipts
• Maintain accurate clinical records
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process personal data under the following legal bases:

• Consent – for optional communications or marketing
• Contractual necessity – for delivering treatment and related services
• Legal obligation – to comply with applicable laws and regulations
• Vital interest – in cases of medical emergencies

5. Data Sharing

We may share your data with:

• Licensed medical professionals within Este Medical Group
• Authorized administrative staff for operational purposes
• Regulators or authorities, only when required by law

We do not share, sell, or rent your personal information to third parties for marketing purposes.

6. Data Retention

We retain your data only as long as necessary to:

• Fulfill treatment obligations
• Satisfy legal or regulatory requirements
• Respond to potential claims or disputes

7. Your Rights

You have the right to:

• Request access to your data
• Correct inaccurate information
• Withdraw consent (where applicable)
• Request deletion, subject to legal limitations
• Object to certain data uses

Requests can be submitted by contacting us directly at info@esteaesthetichospital.com

8. Data Security

We implement robust security measures, including encryption, firewalls, and access controls, to protect your personal data from loss, misuse, or unauthorized access.

9. International Data Transfers

Your data is primarily processed in the United Arab Emirates. If transferred outside the UAE, such transfers will comply with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be published on our website and made available at our clinic.

11. Contact Us

If you have any questions or concerns about your data, please contact:

Este Aesthetic Hospital Limited
Trading as Este Medical Group
Address: Concord Silvy Heights (4th floor), Plot - 11/A,
Block- CWS (A), Bir Uttam Mir Shawkat Road,
Gulshan Ave, Dhaka
Phone: +880 1717-172713
Email: info@esteaesthetichospital.com

By receiving treatment or using our services, you acknowledge and agree to the terms set out in this Privacy Policy.